Shipping

Dear all customers, please be advised that due to COVID-19, there may or may not be a delay with Australia Post. This is out of Socket Rocket's control.

The Socket Rocket team do their best to ensure all orders placed before 11:30am within business hours are dispatched the same day. Dispatched refers to us physically handing your parcel to an Australia Post driver or Post Office. Once your order is handed to Australia Post, it becomes their responsibility to ensure swift delivery. While we do our best to send by 11:30am, we do not guarantee this, as there can often be delays or complications that affect this.

Your order will always have a tracking number, sent to your email by Australia Post. Please note that we cannot speed up delivery. We are all in this pandemic together and we play our part to get your parcel on the way, on time. Thank you for understanding.

Find the information for shipping for your specific country below.

Shipping Information for Australian Customers Only

How long will it take for me to get my order?
Generally, Australia Post Express takes 1-3 business days to arrive to your doorstep and Australia Post Standard takes 2-7 business days. However, we have seen lots of delays to WA, and some 'remote-r' locations, due to COVID and high volume sending. Please watch your tracking and observe the different scans to follow your parcel's journey. We do not guarantee any shipping time frame, as Australia Post does not guarantee this either.

Where is my order being shipped from?
All of our orders are dispatched from Padstow in New South Wales, Australia.

When will my order be shipped?
We strive for same day dispatch where possible. Generally, orders will be shipped within 12 hours of placing your order, during business hours.

Do I get a tracking number?
Yes! As soon as your order is dispatched, you will get an update with your tracking number via an email from Australia Post. Check your spam inbox if you can't find your tracking!

Who delivers my SocketRocket order?
We send via Australia Post. Our experience has found that they are the most reliable and efficient provider. The estimated cost is calculated at the end of the checkout process.

What if my order hasn't arrived?
Send us a message and we will investigate it for you. Your satisfaction is our priority!

 

Shipping Information for New Zealand, USA & Canadian Customers Only

How long will it take for me to get my order?
Generally, Australia Post Standard International takes 10-20 business days to arrive at your doorstep. However, we have seen lots of delays globally, especially to some 'remote-r' locations, due to COVID and high volume sending. Please watch your tracking and observe the different scans to follow your parcel's journey. We do not guarantee any shipping time frame, as Australia Post does not guarantee this either.

Where is my order being shipped from?
All of our orders are dispatched from Padstow in New South Wales, Australia.

When will my order be shipped?
We strive for same day dispatch where possible. Generally, orders will be shipped within 12 hours of placing your order, during business hours.

Do I get a tracking number?
Yes! As soon as your order is dispatched, you will get an update with your tracking number via an email from Australia Post. Check your spam inbox if you can't find your tracking!

Who delivers my SocketRocket order?
We send via Australia Post. Our experience has found that they are the most reliable and efficient provider. The estimated cost is calculated at the end of the checkout process.

What if my order hasn't arrived?
Send us a message and we will investigate it for you. Your satisfaction is our priority!