Shipping

IMPORTANT: Before reading, please ensure you find the right shipping policy for YOUR country. We ship worldwide from our Australian warehouses, so please scroll to your respective section below.

 

Australian Customers Info:

How long will it take for me to get my order?
Generally, Australia Post Express takes 1-3 business days to arrive to your doorstep and Australia Post Standard takes 2-7 business days. However, we have seen lots of delays to WA, and some 'remote-r' locations, due to COVID and high volume sending. Please watch your tracking and observe the different scans to follow your parcel's journey. We do not guarantee any shipping time frame, as Australia Post does not guarantee this either.

Where is my order being shipped from?
All of our orders are dispatched from either Melbourne Airport in Victoria or Padstow in NSW (Both Australian warehouses)

When will my order be shipped?
We strive for same day dispatch where possible. Generally, orders will be shipped within 12 hours of placing your order, during business hours.

Do I get a tracking number?
Yes! As soon as your order is dispatched, you will get an update with your tracking number via an email from Australia Post. Check your spam inbox if you can't find your tracking!

Who delivers my SocketRocket order?
We send via Australia Post. Our experience has found that they are the most reliable and efficient provider for Australian customers. The estimated cost is calculated at the end of the checkout process.

What if my order hasn't arrived?
Send us a message and we will investigate it for you. Your satisfaction is our priority!

 

New Zealand Customers Info:

How long will it take for me to get my order?

Generally, Aramex Couriers (formerly Fastway Couriers) takes 1-7 business days to arrive at your doorstep. However, we have seen lots of delays globally, especially to some 'remote-r' locations, due to COVID and high volume sending. Please watch your tracking and observe the different scans to follow your parcel's journey. We cannot guarantee an exact shipping time-frame, however.

Where is my order being shipped from?
All of our orders are dispatched from either Melbourne Airport in Victoria or Padstow in NSW (Both Australian warehouses)

When will my order be shipped?
We strive for same day dispatch where possible. Generally, orders will be shipped within 12 hours of placing your order, during business hours.

Do I get a tracking number?
Yes! As soon as your order is dispatched, you will get an update with your tracking number via an email from us. Check your spam inbox if you can't find your tracking!

Who delivers my SocketRocket order?
We send via Aramex Couriers. Our experience has found that they are the most reliable and efficient provider for New Zealand. The estimated cost is calculated at the end of the checkout process.

What if my order hasn't arrived?
Send us a message and we will investigate it for you. Your satisfaction is our priority!